Your phone will restart and the camera should be working again, but the problem might reoccur. Press and hold the volume down button and the power button together for 10 seconds.Try pressing and holding the camera button for a couple of seconds and see if that starts it.In other cases, a message will appear about the camera failing to initialize. In some cases, the camera button and camera app icon simply don’t seem to trigger anything. Some people have had problems with their camera on their Windows Phone 8 device. You could ask for a replacement unit, although some people have encountered the same issue on more than one device.Some people have reported success by pushing on the screen where the proximity sensor is located.Give it a wipe or try using compressed air on the top edge to blast any dust away. You should also make sure there’s no dirt covering it.It’s located next to the front-facing camera at the top of the phone. Make sure that you don’t have a screen protector covering it. This is likely an issue with the proximity sensor.If you tap the Power button twice the screen should blink back to life, but you may have to act quickly to end the call.This makes it unresponsive, so it’s difficult to cancel or end the call. Problem: Sync not working, can’t send or receive emails or textsĪ lot of few people have encountered persistent problems with their screen going black whenever they make or receive a call on their Windows Phone 8 device.Unfortunately the answer above is relevant to you as well - it is most likely the incompatibility with the phone or the ROM that's causing this. Now, please still describe the problem with more details (what error exactly do you experience?). We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. Here is the full list of officially supported devices: Can't download from Android market. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.Īlso, please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing.
Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. As a whole, please note that at this stage we don't officially support custom ROMs with Viber.
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